FIELD NOTES

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Plain-spoken notes on websites that generate calls for small service businesses — what works, what doesn't, and what it should cost.

A small business owner at a workbench checking their phone and laptop
September 30, 2026
Can an AI Assistant Actually Use Your Website?

Customers are starting to send AI assistants to run errands for them. On most small business sites, the assistant hits a wall.

A tradesperson working with tools while their phone rings unanswered on the workbench nearby
September 25, 2026
Missed Call Text-Back for Service Businesses: The Fix

Most service businesses miss a third of their calls during business hours — and almost all of them after hours

Person checking a local business listing on a smartphone map app
September 17, 2026
Google Business Profile Q&A Removed: Now What?

Your Google Business Profile Q&A box disappeared. Here's why, and how Ask Maps decides what customers see next

A laptop screen showing a website redesign in progress, side by side with the original layout
September 10, 2026
CloneKit Explained: What It Is and When to Use One

A plain answer to what a website clone kit is, what CloneKit fixes, and where it stops

Small business owner researching his business on a laptop while taking notes
August 27, 2026
How to Show Up in Google AI Overviews as a Local Business

AI Overviews now answer half of local searches directly. Learn what makes Google cite your business instead of a competitor's.

August 20, 2026
Pool Service Website Design: What Actually Generates Calls

Most pool service websites look fine and produce nothing. The seven things that make the phone ring, the four expensive things that don't, and why Google Business Profile is the other half of the job.

What these posts are about

I build websites, automation software, and hardware for small service businesses, and these posts are the notes from that work. Every post answers a question an owner has already asked me on the phone: why the site gets visitors and no calls, what a rebuild should cost, which parts of a site do the work and which parts only look busy.

The advice is written for the person who owns the business, not for a marketing department. No jargon, no funnel diagrams, and no theory I have not used on a real build.

Who reads this

Owners of local service companies — the trades, home services, repair and maintenance work — who paid for a website once and cannot tell whether it earns anything. If you can read your own Google Business Profile, you can act on everything here without hiring anyone.

Where the posts point

Every post ends up pointing at one of the three things I actually build: a flat-fee rebuild of the site you already have, a weekly audit that scores your live pages and fixes them, or a custom build scoped from scratch. The advice stands on its own, but here is what each one is:

Start with what actually generates calls for a pool service website — the same seven items apply to most local service sites. If you would rather talk it through, call 619-385-6703.

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